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Beware of scam emails, phone calls and texts!

News & Events

Beware of scam emails, phone calls and texts!

April 28, 2020

The security of your personal information is one of our primary goals. That is why we will never ask you for confidential information, like full social security number, full member number, debit or credit card numbers, CVV or PIN in an email or via a web site, online chat or from an unsolicited phone call.

The only exception would be a phone call from our Card Member Security Department. To protect your account and to prevent fraud, they may call to verify recent activity on your credit or debit card if something seems out of the ordinary. They will always identify themselves by saying 'I'm calling on behalf of Gerber Federal Credit Union from the Card Member Security Department...'

During times like these, fraudsters take advantage of the uncertainty in our world. If you receive a suspicious email or phone call (other than Card Member Security) requesting confidential information, it is not from Gerber Federal Credit Union. Suspicious emails or text messages that appear to be from Gerber Federal Credit Union can be forwarded to compliance@gerberfcu.com.

Reduce the risk of falling victim to fraudulent phone calls and text messages by following these steps:

  • Be aware - legitimate businesses do not make unsolicited calls for personal, sensitive information.
  • Don't give in to pressure - Many times the caller will pressure or try and scare you into giving your personal information. If so, simply hang up.
  • Don't answer phone calls from unknown numbers, valid callers will leave a message.
  • Don't respond to an unverified text message asking you to call your financial institution. Text messages from Gerber FCU would never contain hyperlinks or requests for confidential information.
  • Carefully review your statements regularly and contact us if you notice any unauthorized activity.
  • Stay calm - These callers are masters at emotional string pulling. When in doubt, hang up. Please notify Member Service if you suspect that someone has impersonated a Gerber FCU representative. Please keep our Member Service phone number saved for fast access: toll free (800) 338-3746 or local (231) 924-4880.
  • Be skeptical - Caller ID can be faked. If something seems amiss, hanging up is your best defense.
  • Never share a One-Time-Password (OTP) with anyone. OTPs are generated to verify your identity and criminals are anxious to obtain them by asking you to read OTPs to them over the phone or via text.